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Since 2021, both companies have been committed to creating an efficient payment process that sets new industry standards for speed and reliability, improving the payment experience in Brazil, Chile, Colombia, Mexico, Peru, and South Africa. The partnership revolves around local acquiring, ensuring lower processing costs, faster settlements, and better customer support, ensuring a superior level of authorization rates for customers in those countries.
As a travel platform, we focus on innovation and solutions that take customer experience onto the next level. We take pride in our achievements with dLocal since 2021, prioritizing local acquiring to boost authorization rates and enhance the payment process for our customers. We greatly appreciate dLocal's exceptional customer service and support, setting them apart with dedication and around-the-clock reliability – Head of Payments and Fraud Prevention at eSky Group, said.
The partnership's success extends beyond increased authorization rates. Improved payment processing has streamlined refunds, elevating the overall customer experience. Customer satisfaction remains a priority in dLocal and eSky Group’s collaboration.
The future holds even more promise for this dynamic partnership, with plans to introduce installment payment options and additional alternative payment methods (APM) to cater to the evolving needs of their customers. These innovations will further solidify dLocal and eSky Group’s position as industry leaders in LATAM and Africa, offering comprehensive payment solutions.
Our partnership with eSky Group shows how local payment solutions can make a big difference. We've improved authorization rates and set a strong foundation for growth in Latin America and Africa by focusing on local acquiring. We're excited to reach new milestones with eSky Group – John O'Brien, CRO at dLocal, commented.
This partnership is a prime example of how collaboration and innovation in payment processing can yield great results. By prioritizing local acquiring, both dLocal and eSky have improved the customer experience and paved the way for further growth and success in these dynamic markets.